Frequently Asked Questions

Find answers to common questions about Field Service Companion.

General

Is Field Service Companion free?

Yes. The free plan includes all core features and supports up to 500 contacts. A Premium plan with cloud sync and additional features is planned for a future version.

What devices does Field Service Companion support?

Field Service Companion is available for iPhone (iOS) and Android. Additional platforms are planned for future releases.

Does the app work offline?

Yes. After the initial sign-in, all core features work without an internet connection. You can add contacts, log visits, search, and create backups entirely offline. The Map view is the only feature that requires a connection, since it needs to load map tiles and look up addresses.

Can I use the app on more than one device?

In the current version, your data is stored on one device only. Cloud sync across multiple devices is planned for a future version.

Contacts

How many contacts can I have?

The free plan supports up to 500 contacts. A future version is planned to support more.

Can I import contacts from another app?

You can import contacts from your phone's built-in address book. Importing from other ministry apps is not currently supported.

I accidentally deleted a contact. Can I get it back?

If you have a backup, you can restore it to recover the deleted contact. Otherwise, the deletion is permanent. This is why we recommend creating backups regularly.

Visits

Can I change the date of a visit?

Yes. On the Log Visit screen, tap the date field to open a calendar and choose a different date. You can select any date going back to the year 2020.

Can I edit a visit after saving it?

Editing saved visits is not currently available. If you made an error, you can log a new visit with the corrected information.

Dashboard

Why does the Dashboard show certain contacts and not others?

The Dashboard automatically selects contacts based on how recently you visited, whether they are a Bible study, and whether there is an active conversation thread (such as literature left or a question they asked). You cannot manually choose which contacts appear.

Can I turn off the Dashboard?

The Dashboard is the home screen of the app and cannot be turned off. It is designed to help you continue conversations without needing to search through your contact list.

Backup and Security

What happens if I forget my recovery phrase?

If you lose your recovery phrase and have no other copy, the backup cannot be restored. There is no "forgot password" option. This is by design to protect your data — it means that no one else can access your backup either.

Is my data safe?

Yes. Your data is encrypted on your device and in any backup you create. No one — including us — can read your data without your recovery phrase.

Reporting

Does this app track my hours?

No. Field Service Companion does not track hours, placements, return visit counts, or any other statistics. It is designed to help you remember people, not generate reports.

How do I turn in my field service report?

Field Service Companion does not submit reports. It includes a Study Report Helper that helps you determine your Bible study count for the month. You then submit your report however you normally would. See "Preparing Your Monthly Report" for details.

Need More Help?

If your question is not answered here, please contact us at support@returnvisits.org. A friend who is familiar with Field Service Companion may also be able to help you.