Reporting a Problem

If something in Field Service Companion is not working as expected, you can share a debug report with us. This helps us understand what happened and fix the problem.

How to Report a Problem

1. Tap the Settings tab.
2. Tap Share Debug Report.
3. The app prepares a diagnostic file and opens your phone's share sheet.
4. Choose how you want to send it — for example, email it to support@returnvisits.org.

That's all you need to do. The report gives us the information we need to investigate the problem.

If the App Crashed

If the app closed unexpectedly, you may see a prompt the next time you open it:

"It looks like something went wrong last time. Would you like to share a debug report?"

• Tap Share to send the report using the same share sheet described above.
• Tap Dismiss if you do not wish to send a report.

This prompt appears only once after a crash. If you dismiss it, you can still send a report manually from Settings at any time.

What to Include in Your Message

When you send the debug report, it helps if you also describe the problem briefly. For example:

• What you were doing when the problem occurred.
• Screenshots of the screen you were on, and any error messages.
• What you expected to happen.
• What actually happened.

Even a short description — such as "The app closed when I tried to save a visit" — helps us locate the issue faster.

Need More Help?

If you continue to experience problems, please contact us at support@returnvisits.org. A friend who is familiar with Field Service Companion may also be able to help you.